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WAVE: Licenses Lost

WAVE software licenses are tied to a specific Server's Hardware ID.

If you've lost your licenses there is a high probability the computer that hosts the WAVE Server application where the licenses were originally activated has been modified in some way.

For more information regarding Hardware ID, please see the article here.

 

 

Most Common Reasons Your HARDWARE ID Changes:

1. The NIC (Network Interface Card) Configuration on your computer hardware has changed.

  • Physical Change: You've replaced a bad NIC.
  • Software Change: You've enabled or disabled NIC ports, causing the existing NIC to no longer be recognized.

2. The RAM Configuration on your computer hardware has changed.

  • Physical Change: You've added or removed RAM (RAM in a computer is often made up of multiple physical RAM units. If one unit of RAM fails in a multi-RAM unit setup your computer may continue to work fine, but your HARDWARE ID will be affected).

3. The Motherboard configuration on your computer hardware has changed.

  • Physical Change: You've had a failed motherboard and had to replace it on the computer the licenses were originally assigned to. Changing the motherboard will result in a hardware change.

4. The BIOS on your computer hardware has changed.

  • Software Change: In very rare cases a Motherboard BIOS update will cause the HARDWARE ID to change.

 

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