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WAVE: Updating Servers

*Always backup your information and database prior to any update*

Using the Online Update:

  1. Make sure your system has an active internet connection.
  2. Open the WAVE Client application.
  3. Go to System Administration -> Updates
  4. Click the Update Button.
  5. Once the update is complete, you will be prompt to restart your client.

 

For offline system Updates:

  1. Open the WAVE Client application.
  2. Go to System Administration -> Updates.
  3. On the top left corner choose Update from a Local Source.
  4. Press the Copy to Clipboard .
  5. Enter the provided URL in your choice of internet browser on an internet-enabled system to download the required software files for your WAVE system.
  6. Transfer the .zip file to your WAVE system.
  7. Return to the WAVE update dialog and choose Update from a local source and then click on the small ... button to upload the downloaded file to begin the system update.
  8. Once the update is complete, you will be prompt to restart your client.

 

To Update to a specific patch: 

  1. Open the WAVE Client application.
  2. Go to System Administration -> Updates
  3. Click button "Get Specific Build" or click the dropdown list and change the default value from "Latest Available Update" to "Specific Build..."
  4. Verifying dialog with "Build Number" and "Password" fields will pop-up.
  5. To get the specific version, you need to input correct values which are usually provided by WAVE Support Team. (Click here for previous versions).
  6. After the input, click "OK" to proceed.
  7. Once the update is complete, you will be prompt to restart your client.

 

SINGLE SERVER SYSTEMS
Single server systems are systems that have only one instance of the WAVE media server application running.

TO UPGRADE: Download WAVE server-only Installation Package for your device's operating system and follow the installation Wizard.

 

MULTI-SERVER SYSTEMS
TO UPGRADE: 

  1. Identify the Enterprise Controller (EC) server in your current system.
  2. Do NOT modify the EC machine's IP address and make sure the system's EC is running before you begin.
  3. Download and install the server-only installation package on the computer where your EC is currently running and follow the installation wizard.
  4. Install the server-only installation package on remaining system servers.

 

SERVERS RUNNING Enterprise Controller SEPARATELY FROM MEDIA SERVERS:
Sometimes systems have the EC running on a separate machine from the Media Servers. If your system is setup in this manner you'll need to follow these steps.

  1. Identify the Enterprise Controller (EC) server in your current system.
  2. Do NOT modify the EC machine's IP address and make sure the system's EC is running before you begin.
  3. Download and install the server-only installation package on the computer where your EC is currently running and follow the installation wizard.
  4. Install the server-only installation package on remaining system servers.
  5. If no longer needed, uninstall the server application.

 

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