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Wisenet Wave - Updating the Software

There are multiple ways of updating Wave VMS. You have a choice to automatically update or update with a click of a button or even update manually if the server cannot connect to a network. The Wave may have a few patch releases in between the official releases. The software will not automatically update to the patch version but can be easily updated with a few simple steps. 

When the client is updated to a higher version and tries to connect to the server; the VMS will prompt a message to update the server to the same version so they may be compatible. If the server is on a higher version the client will prompt a message to update to the same version as the server.

*Before performing any update, always backup your information and database*

Online Update Method:

  1. verify that the system has stable internet connection.
  2. Open the Wave application from your server or workstation.
  3. Go to System Administration -> Updates
  4. Click the Update Button.
  5. Once the update is complete, you will be prompt to restart your client.
  6. On the same menu, you may enable or disable to check for automatic updates.

update1.png

Offline Update Method:

  1. Make sure to download the update file from https://wavevms.com/download/ from another workstation with an internet connection.
  2. Open the Wave application from your server or workstation.
  3. Go to System Administration -> Updates.
  4. On the top left, there's a drop-down menu to select "Browse for Update File"
  5. A menu will appear for you to select the downloaded file.
  6. Once the update is complete, you will be prompt to restart your client.

 update1.png

Patch Update Method:

  1. Make sure to get the patch's build number and password from https://wavevms.com/download/.
  2. Open the Wave application from your server or workstation.
  3. Go to System Administration -> Updates
  4. On the top left, there's a drop-down menu to select "Specific Build..."
  5. In the new menu, input the correct build number and password that was given from our website.
  6. Allow the progress bar to complete the update to the patch version. Once it's complete, you will be prompt to restart your client.

update1.png

update1.png

update1.png

 

SINGLE SERVER SYSTEMS
Single server systems are systems that have only one instance of the WAVE media server application running.

TO UPGRADE: Download WAVE server-only Installation Package for your device's operating system and follow the installation Wizard.

 

MULTIPLE SERVER SYSTEMS

Simply follow the steps above.  Each server in the system will be updated and restart the media server.  Wait for all servers to complete installation and verify the status.  The client will also be updated to the latest version.  Once the update is complete, the client will restart with the new version.  You can then check the version of each server.  All clients will be prompted to update versions the next time they connect to the system.

 

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