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WAVE: Hardware ID Changes in Multi-NIC Environment

In Multi-NIC hardware environments, it is important to remember that the calculation of the HARDWARE ID is based on the configuration of the NIC when WAVE is originally installed. 

If a NIC hardware configuration is modified AFTER WAVE licenses have been activated - for example, if one NIC port is disabled - the HARDWARE ID will change and licenses will become invalid.

 

Windows OS Multi-NIC Troubleshooting

  1. Re-enable the NIC.
  2. Open Command Prompt and type ipconfig/all
  3. Find the re-enabled NIC and copy the Mac Address (aka Physical Address) to a text file or clipboard. Change the hyphens in the mac address to colons. (example: B4-AE-2B-3B-FB-A1 to B4:AE:2B:3B:FB:A1)
  4. Open the Regedit app (on Windows 7 or later)
  5. Select HKEY_LOCAL_MACHINE -> SOFTWARE ->Hanwha -> Hanwha Media Server.
  6. Find storedMac and double-click to open the Edit String dialog.
  7. In the Value datawindow copy and paste the Mac Address from above (remember to change the hyphens to colons) and press OK.
  8. Restart the WAVE Media Server using the WAVE Server Tray Tool (located in the lower right-hand side of the Windows Start bar.) or using the WAVE Web Interface.
  9. Repeat for all affected NICs until licenses no longer show as invalid.

 

Ubuntu Linux OS Multi-NIC Troubleshooting

  1. Re-enable the NIC.
  2. Open the Terminal application and type ifconfig
  3. Find the re-enabled NIC and copy the Mac Address (next to HWaddr) to a text file or clipboard. 
  4. While still in the Terminal application type cd /opt/Hanwha/mediaserver/etc and press enter.
  5. Type sudo nano mediaserver.confand press enter.
  6. Find the storedMacstring and replace the existing value (after the = sign) with the copied value from step 3.
  7. Press control + x, press Y, and press enter to apply the changes.
  8. While still in Terminal application type sudo /etc/init.d/Hanwha-Media Server restartand press enter.
  9. Repeat for all affected NICs until licenses no longer show as invalid.

 

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