Web-viewer Plug-in Installation
In some cases when connecting to Hanwha / Samsung Network Cameras using IE-11, some setting in IE-11 may have to be changed.
After trying installing the Web-viewer Plug-in a message like the one below is displayed repeatedly
Also a silver-light Plug-in installation message like the one below is displayed repeatedly whenever user connects to the camera setup menu. A request for re-installation happens because the silver-light version supported by Internet Explorer 11 is different than the version of silver-light provided by the camera's firmware
Remedy for the repeated Web-viewer Plug-in Issue
(Setup changes Internet Explorer 11)
Document mode change to 10 or 7 (Windows 7 & 8.1)
Change the setting on Document mode and User agent string like the following picture below when the installation screen is displayed after the camera is connected
"F12 → Ctrl+8" or "F12 → click the icon in the lower end of left" Document mode : select "10 or 7"
Re-enter the address in the address bar to access the camera and check the video
In addition verify in Internet Options "Enable Enhanced Protected Mode" item is unchecked on Windows
- Menu Location : The top menu → Tools → Internet Options → Advanced
Other considerations relating to Internet Explorer 11
Above steps should be changed for each user and every camera.
Compatibility mode should be added for each camera separate: "Tool → Compatibility View Settings" add to list
Full screen" function of Monitoring menu does not work or setup screen has no video
(Plug-in installation screen is displayed when the button is clicked) Silver-light Plug-in issue
A higher version of Silver-lite is needed
The latest version of Microsoft Silver-light can be installed by connecting to Microsoft's homepage
How to remove Internet Explorer 11 on Windows 7
If Windows 7, Control Panel → Programs → Programs and Features → Installed Updates
→ Internet Explorer 11 removal
If Windows 8, 8.1 or 10 Internet Explorer 11 can not be removed because it is a default browser