How do I fix errors installing the Web-viewer Plug-in?

Applies to: Web-viewer Plug-in compatibility with IE 11


The article provides information on the resolution for errors related to running the Wed-Viewer Plug-in through Internet Explorer 11.

Note: A pop-up about a Silverlight may appear when the camera is connected to the setup meun,
which requiers updating the camera's firmware to the latest version (here) and Silverlight
*Microsoft is ending support for Silverlight on October 12, 2021


Step By Step Guide:

1. Change IE11 Document Mode Settings to 10 by using the drop-down selector.

2. Change the User-agent String Settings to IE10.



3. Navigate to Internet Options and verify Enable Enhanced Protected Mode is unchecked.

4. Add the camera's IP address to Compatibility mode.

Note: These settings need to be changed for each unique login to the computer where the
camera is connected.


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