+ Submit a request
Follow

SRN-1673S series, admin log-in fail (SmartViewer)

1. Symptom

  - When user changes admin account name to different one, log-in fails.

 

2. Reason

  - The viewer software (iPolis Mobile, SSM, SmartViewer) has fixed account name as 'admin'. 

  - If user change 'admin' account name to different one, account name mismatching problem occurs. So, NVR returns authentication failure.

 

3. Solution

  - This issue is fixed on 1.02 firmware.

 

4. Note

  - SRN-1673S, SRN-873S, SRN-473S have had the same issue.

Copyright © 2016 Hanwha Techwin America.
All rights reserved