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WAVE: Cannot update WAVE System: server is uninstalled but newer version cannot be installed

Recent Windows 7 updates (Jul 10-12 2018) introduced an issue that prevents some services from stopping correctly. This affects the server uninstallation during the WAVE server upgrade.

This issue happens on Windows 7 only and depends on network drivers and may or may not happen on your PC.

We recommend to uninstall and disable the following updates before upgrading to a newer version or installing a fresh version of Wisenet WAVE:

  • KB4340556
  • KB4338818
  • KB4054530

To uninstall:

  1. Go to Control Panel -> Programs -> Programs and Features -> Installed Updates
  2. Locate the desired update
  3. Right click on it and select "Uninstall"
  4. Repeat the above actions to all the updates

To disable (prevent further installing):

  1. Go to Control Panel -> System and Security -> Windows Update
  2. Click "Check for Updates". The updates that have been uninstalled should show up
  3. Right click on each update and select "Hide update".

After Microsoft resolves the issue is resolved it will be possible to reinstall the hidden updates:

  1. Go to Control Panel -> System and Security -> Windows Update
  2. Click "Restore Hidden Updates"
  3. Check the desired updates and click "Restore".
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