Hanwha Techwin America makes it convenient for our Partners and End users to check their device/s Repair Status. 

Before opening the web pages, please read the instructions below first.

1. Launch the repair RMA form, click here: RMA Form
2. View the repair form Instructions and terms, Click here: Repair Instructions
3. Check the status of a repair (you will need the repair ticket number and the model number), click here: Status
4. View the product warranty statement, click here: Warranty-policy

 Instructions:

1. The above shortcut links will open up new pages at the:   Hanwha Security Website

2. Click on SUPPORT > CUSTOMER SUPPORT.

3. Click on Send Unit for Repair

4. Select "I am a dealer, end-user or Hanwha distributor" and choose option 3 to Check the status of a repair (you will need the repair ticket number and the model number)

5. A new web page will open showing the Tracking View, enter the ticket number and model number to show the current status of the repair.