Applies to Models: All network recorders* and IP cameras*
The Advance Replacement Program is open to all STEP Partner levels above Authorized.
Note: More information on our STEP Partner program can be found here
Advanced Replacement Request Requirements:
1. The product must be a Hanwha Techwin America manufactured network recorder or IP camera to qualify for the Advanced Replacement Program.
NOTE: Analog products, AHD models, lenses, accessories, built to
order products, encoders, decoders, Partner Products, etc. are not eligible for Advance
2. A credit card is required to secure the advance replacement unit request.
NOTE: If the defective unit is not received by Hanwha Techwin America
within fifteen days of the replacement products ship date or the returned
product is physically damaged; the credit card on file is automatically
charged for the cost of product at 60% off of MSRP
4. The replacement unit is shipped via UPS Next Day Air at Hanwha’s expense. A prepaid UPS Ground return label is included with the replacement unit
NOTE: Network recorders are shipped without hard drives.
In the event that a Hanwha installed HDD is found to be defective
during the warranty period, the HDD may be sent for repair or
exchange, at Hanwha’s sole discretion
5. You must provide your STEP Partner ID number to initiate an Advanced Replacement Request
NOTE: In the event that the request cannot be validated a valid
proof-of-purchase can be uploaded to the request form
How to Request an Advanced Replacement:
If the product you wish to replace meets the above requirements, you can begin your Advanced Replacement Request by clicking here (link will open in a new window).