Please contact the distributor from whom you purchased the product to request an RMA
RMA Defective Product – Return Eligibility Information
If a product is determined to be defective by Hanwha’s technical support (T/S) staff and the unit was purchased from a Hanwha Strategic Distributor within the past thirty (30) days, the unit can be returned to the distributor for replacement.
Your distributor will be glad to assist you with eligibility validation and the return/replacement process. In the event that you did not purchase the product directly from a Hanwha Strategic Distributor, please contact your place of purchase and ask them to work with the Hanwha Distributor.
Important Note: The T/S staff will provide you with a call ticket number for reference. The call ticket number is not a Return Authorization. The ticket number simply confirms that you contacted the Technical Support staff. The Hanwha Strategic Distributor will determine eligibility for return based on the date of purchase and verification that the returned product meets the RETURN REQUIREMENTS listed below.
1. Must be defective. New stock and “buyer’s remorse” units are not eligible for return.
2. Purchased is within the thirty (30) day eligibility period.
3. Must be in original carton and include all accessories.
4. Has not not been physically damaged (see the warranty exclusion section of the Hanwha warranty statement).