Wisenet WAVE - Clean uninstall – Hanwha Techwin America

When uninstalling WAVE using Windows, the default behavior of the software is to leave a few bits of information regarding the user's preferences in Windows in case a user re-installs the software or is upgrading from one version to another.

However - in some cases, users may want to fully remove WAVE.

Follow the steps below to clear out any WAVE remnants from your machine.

To do a clean uninstall WAVE on Windows:

1. Using the WISENET WAVE installer or Windows Control Panel, initiate the uninstall process and follow any guidance prompts until complete.

2. To remove any remnants of the SERVER application (other than recorded video files).

- Navigate to C:\Windows\System32\config\systemprofile\AppData\Local and delete the HANWHA folder.

3. To remove any remnants of the DESKTOP application.

- Navigate to C:\Users\User_Name\AppData\Local and delete the HANWHA folder.

4. To remove any recorded video navigate to the storage location you set up for your server and find the WISENET WAVE MEDIA folder.

Caution:

When performing a clean uninstall, it's good practice to create a backup of your WAVE VMS. It's located in the System Administration Menu and select the Create Backup button. The backup will retain all the licenses, software settings, users and registered devices.