Applies to Models: ARN, QRN, XRN, PRN, and HRX series recorders

Summary:

Should the credentials to the recorder be forgotten, the following steps will allow the defaulting of the credential system in the recorder without the loss of the configuration of the NVR in question.

NOTE: This procedure must be performed at the recorder with a monitor and
mouse attached.

Step By Step Guide:

1.  Connect a monitor and a mouse directly to the recorder

NOTE: Make sure the display is working and shows the recorder screen

2. Locate a small opening outlined with a red circle (Figure 1)

NOTE: The location of the reset switch in figure 1 does vary from model to model,
the button is visile through the opening

Figure 1

3. Push and hold the button for about 5 seconds, until a message appears about entering a new password

NOTE: Use a small wire or paperclip and push it through the opening, you should
feel a soft click, do not use excessive force

4. Use the mouse and on-screen keyboard to set the new password