If it becomes necessary to reset the password on the X-Series NVR, please follow the steps below.

1. It can not be done remotely, physical access to the unit is required
2. Connect a monitor directly to the unit, make sure the display is working and shows the recorder screen
3. Connect a mouse directly to the unit
4. Locate a small opening outlined with a red circle on the picture below
5. Use a small wire or paperclip and push it trough the opening, you should feel a soft click, Do not use force
6. Push and hold the button for about 20 seconds, until a message appears about entering a new password
7. Use the mouse to set the new password