SSM is a Video System Management software platform made by Hanwha Techwin.
I has been in use since 2012 by many enterprise customers. SSM is still being updated and is a very stable VMS.
With the introduction of WAVE, as of 2019, SSM is no longer sold in North America.
However, US Techsupport will keep supporting existing customers
The last version sold in the US was 1.6X that has several updates available in is fully supported by Techsupport.
Since SSM version 2.1 was never made available in the US, we currently cannot support customers with versions above 1.6