Platinum, Gold and Silver STEP Partner – Product Return Eligibility Information
Platinum, Gold and Silver STEP Partners enjoy a “No Questions Asked” return privilege within the eligibility periods listed below. If a product is determined to be defective by Hanwha’s technical support (T/S) staff or the product is not needed, the product can be returned to the distributor for replacement or credit by the distributor. Your distributor will be glad to assist you with eligibility validation and any questions you may have regarding the return/replacement process.
Platinum and Gold STEP Partners: Ninety (90) days from the purchase date from the Hanwha distributor.
Silver STEP Partners: Sixty (60) days from the purchase date from the Hanwha distributor.
Important Note: The T/S staff will provide you with a call ticket number for reference. The call ticket number is not a Return Authorization. The ticket number simply confirms that you contacted the Technical Support staff. The Hanwha Distributor will determine eligibility for return based on the date of purchase and verification that the returned product meets the RETURN REQUIREMENTS listed below.
1. Product must be in the original carton and include all accessories.
2. Product has not been physically damaged (see warranty exclusion section of the Hanwha warranty statement).
Authorized STEP Partners are not eligible for the above program. The standard 30 day defective return policy applies.