Model Numbers Affected: HRX-1620/1621/820/821
4 Channel Pentabrid models (HRX-420/421) are not affected.
Firmware Affected: Firmware version 3.02.12
Issue: Dual monitor Extended mode not working. Even when Extended mode is selected, the monitors display in Clone mode.
Solution: Download and upgrade to the latest firmware version 3.03.12_200221100805
* Please note that the firmware image file (HRX-1621_3.03.12_200221100805.img) may be used to upgrade the firmware on the HRX-1621, HRX-1620, HRX-821 and HRX-820.