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How do I initiate a Return for Credit (RMA)?

  • Updated

Applies to most products (See the Hanwha Warranty Statement for excluded products)

Summary:

If a product from a Hanwha Distributor is found to be defective within thirty (30) days of purchase, the unit can be returned for a replacement. This process must be initiated by a customer after verifying the product meets the Return For Credit requirements below. If you did not purchase your product from a Hanwha Distributor directly, please contact your place of purchase.
Note: If you are a Distributor looking to iniate an RMA, Click Here

Return for Credit Requirements:

1. The product must be proven to be defective.

Note: New stock and “buyer’s remorse” units are not eligible for return.

2. The product was purchased within the past thirty (30) days.

3. The product is in the original carton and includes all accessories.

4. The product has no physical damage.

If your product meets the above requirements, you can begin the Return for Credit (RMA) process.

Step By Step Guide to Initiating a Return For Credit (RMA):

Note: In order to process a Return for Credit (RMA), your Hanwha Distributor requires
a support ticket number for reference.
Follow the below steps to generate that ticket number.

1. Submit a technical Support Request

2. Enter your email address

3. Select the Inquiring about RMA

 

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4. Select the New RMA Request option

5. Fill out all fields on the form and click the submit button

Note: Clicking submit, will send a ticket number to the email address you entered

6. A Hanwha Agent will contact you to perform troubleshooting on your device to verify functionality.

7. Once the product is verified to be defective, you can provide the ticket number to the Hanwha Distributer where the unit was purchased from.
 

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