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Pentabrid Recorder – Event Recording issue

Model Numbers Affected: HRX-1620/1621/820/821/420/421

Firmware Affected: Firmware version 3.03 and below

Issue:

  • Event recording does not work when an additional event occurs within 1 second after the previous event stops.
    • Before rebooting, event timeline shows playback but does not work.
    • After rebooting, event timeline disappears.

Solution: Download and upgrade to the latest firmware version 3.04 

Model Firmware
HRX-1621 Download firmware version 3.04 *
HRX-1620 Download firmware version 3.04 *
HRX-821 Download firmware version 3.04 *
HRX-820 Download firmware version 3.04 *
HRX-421 Download firmware version 3.04 **
HRX-420 Download firmware version 3.04 **

* Please note that the firmware image file (HRX-1621_3.04.12_200408183248.img) is used to upgrade the firmware on the HRX-1621, HRX-1620, HRX-821 and HRX-820.

** The firmware image file (HRX-421_3.04.12_200408183109.img) is used to upgrade the firmware on the HRX-421 and HRX-420.

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