Applies to Models: PNM-9030V
This KB article only applies to the PNM-9030V network camera. The firmware upgrade issue replicated when updating from version 1.02_190129 to version 1.03_200311_1721 or higher.
Explanation of Behavior:
The update fails when attempting to update your PNM-9030V from 1.02_190129 to a higher firmware, and the user receives an OUT-of-Memory message.
Cause of Behavior:
This failure is caused by the camera running out of memory and unable to process the firmware update.
- Stop video streaming or event recording to SD or Email/FTP transmission by disconnecting the camera from the VMS system or deleting it from the NVR to stop the video stream
- Proceed with Firmware update using Wisenet Device Manager by connecting it directly to a PC running the software.
Note: If you are unable to connect the camera directly to a computer running Device Manager,
the camera can be update through the WEB UI.