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How do I reset the password on my Wisenet SKY Bridge?

I have Wisenet Sky equipment, but I don't know my information.

Applies to Models: Wisenet Sky Bridge.

Summary:

Either by accident or the removal of personnel. You may need to
reset the login on your Wisenet Sky Bridge device, or other future
models.

 

Step By Step Guide:

If the original email account for the unit is not known. Then there's just a few thing's we'll need to help:
  1. Your bridge serial number. You can find this on the bottom of our smaller compact units and on the back of our larger rack-mounted units. (SKU needed-12345)

  2. Your First and Last name

  3. The name of your security reseller, if available.

 

To reset your password click on the link below. Or copy and paste it into your browser:

https://wisenetsky.com/lost_password.html

 

You'll receive a password reset link, active for 24 hours, to the email registered.

 

NOTE: The reset email may get blocked by spam filters. 
Check your local spam folder, or inquire with your email admin if
they have spam vaults like Office 365 or Gmail for corporate email
hosting's.
Since these options do not present certain types of
spam to the end user.


Have the email put on a whitelist.

 

For further assistance you can reach us at techsupport@hanwha.com

 

 

 

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