Applies to Models: XRN, QRN, PRN, HRX, HRD, & ARN recorders, and all network cameras
In an effort to maintain standards, Hanwha Techwin America uses the web UI for all knowledge base articles pertaining to product configuration; if you are not using the web UI to configure your device, please refer to the user manual for your product.
NVRs, DVRs, and Cameras can be accessed remotely using different communication protocols; your network administrator must confirm that network traffic has been appropriately "routed." In order to activate the routing, you must obtain the Public IP Address that is assigned by your Internet Service Provider (ISP.) DDNS provides a static method of accessing devices that are connected to the Internet with a Dynamic IP address provided by their ISP without the need for a Static IP address.
NOTE: Port Forwarding is not recommended as it allows remote access to your device. For best cyber security, it is recommended to use a VPN or a more secure method of accessing your device, such as with P2P on compatible devices.
NOTE: Hanwha Techwin America recommends that only an experienced network technician make these
Step By Step Guide - DDNS Account Creation:
NOTE: DDNS does not open ports for you, unless you use the Quick Connect feature. You will need to check if the ports you need are open
from a network outside of the NVR/DVR's local network. Hanwha Techwin recommends that only and
experienced network technician make these changes.
For a list of the ports commonly used by our recorders, click >Here<
The Port menu for the NVR/DVR is found under network>Interface>Ports
The Port menu for IP cameras is found in the menu under Basic > IP & Port > Port
Any ports reading closed need to be set to open and traffic routed to the NVR/DVR's
IP Address on the internal network
The Quick Connect feature uses the UPnP protocol to open ports as needed on your router. Note that if you have multiple devices with the same ports, the Quick Connect feature may not work.
Some routers have UPnP disabled by default, requiring the use of Port Forwarding.
1. Access our free Hanwha DDNS site >Here<
NOTE: Hanwha's DDNS service allows the system administrator to connect to the NVR/DVR using
a unique system ID, that must be created at the DDNS portal instead of a dynamic WAN IP
2. Click under the Signup option
3. Fill in the required information and complete the account signup
4. Login with the newly created account
5. Go to the MY DDNS option
6. Create a unique device ID
7. Setup NVR/DVR DDNS option with newly created DDNS ID
8. Enable the Quick Connect feature if needed for UPnP port forwarding.